Terms of Service

Last Updated: January 20, 2026

Welcome to ecom.live! These Terms of Service ("Terms") are a legal agreement between you and ecom.live ("we," "us," or "our") governing your access to and use of our website at ecom.live, our educational content, Discord community, events, and all related services (collectively, the "Services").

By creating an account or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Eligibility and Account Registration

1.1 Age Requirement

You must be at least 18 years old to use our Services. By creating an account, you represent and warrant that you meet this age requirement.

1.2 Account Creation

To access most features of our Services, you must create an account. You may register using:

You agree to:

1.3 Account Responsibility

You are responsible for all activity that occurs under your account. You may not:

1.4 Account Termination

We reserve the right to suspend or terminate your account at any time for:

You may delete your account at any time by contacting us at [email protected].

2. Description of Services

2.1 What We Offer

ecom.live is an e-commerce learning platform that provides:

2.2 Service Tiers

We offer different access levels:

2.3 Service Modifications

We may modify, suspend, or discontinue any aspect of the Services at any time, including:

We will provide reasonable notice for material changes that affect your subscription.

3. Subscription and Payment Terms

3.1 Subscription Plans

Premium memberships are offered on a subscription basis. Plan details, features, and pricing are available on our pricing page.

3.2 Payment Processing

All payments are processed securely through Stripe (stripe.com). By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy.

We accept major credit cards, debit cards, and other payment methods supported by Stripe.

3.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate.

To avoid being charged for the next billing period, you must cancel at least 24 hours before your renewal date.

3.4 Cancellation Policy

You may cancel your subscription at any time:

Upon cancellation:

3.5 Refund Policy

Subscriptions: We do not offer refunds for subscription payments. You may cancel at any time to prevent future charges.

Event Tickets: Refund policies for individual events may vary and will be specified on the event page. Generally:

For refund inquiries, contact [email protected].

3.6 Failed Payments

If a payment fails:

3.7 Price Changes

We may change our pricing at any time. For existing subscribers:

4. Content and Intellectual Property

4.1 Our Content

All content on ecom.live, including but not limited to videos, articles, graphics, logos, course materials, software, and design elements, is owned by ecom.live or our licensors and is protected by copyright, trademark, and other intellectual property laws.

4.2 Your License to Use Our Content

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

4.3 Restrictions

You may NOT:

4.4 User-Generated Content

When you post content on our platform (comments, feedback, etc.), you:

4.5 DMCA and Copyright Infringement

We respect intellectual property rights. If you believe content on our platform infringes your copyright, please send a notice to [email protected] containing:

5. Community Guidelines and Conduct

5.1 Discord Community

Access to our Discord server is a privilege included with certain membership tiers and event tickets. By participating, you agree to:

5.2 Prohibited Conduct

You agree not to:

5.3 Consequences of Violations

Violations of these guidelines may result in:

6. Events and Workshops

6.1 Event Access

Event tickets grant you access to specific live or recorded events. Access terms depend on the event type:

6.2 Event Content

Event content is subject to the same intellectual property protections as other content. Recording, redistributing, or sharing event content is strictly prohibited.

6.3 Discord Integration

Some events provide Discord role access for exclusive channels. This access:

6.4 Event Cancellations

If we cancel an event:

7. Disclaimers

7.1 "As Is" Provision

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Guarantees

We do not guarantee that:

7.3 Educational Content Disclaimer

Our content is for informational and educational purposes only. We do not guarantee any specific business results from implementing strategies discussed in our content.

Always consult with qualified professionals before making significant business or financial decisions.

7.4 Third-Party Content

We may include links to third-party websites, products, or services. We are not responsible for:

8. Limitation of Liability

8.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECOM.LIVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

8.2 Maximum Liability

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF:

8.3 Basis of the Bargain

You acknowledge that we have set our prices and entered into this agreement in reliance upon these limitations of liability.

9. Indemnification

You agree to indemnify, defend, and hold harmless ecom.live and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

10. Dispute Resolution

10.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

10.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

10.3 Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Exceptions to Arbitration:

10.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

10.5 Opt-Out Right

You may opt out of the arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. If you opt out, you retain your right to litigate disputes in court.

11. General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and ecom.live regarding the Services.

11.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

11.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.

11.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, labor disputes, or government actions.

11.6 Notices

We may provide notices to you by:

You may send notices to us at:

12. Changes to These Terms

We may modify these Terms at any time. When we make material changes:

Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services and may cancel your subscription.

13. SMS/Text Messaging Terms

13.1 ecom.live SMS Program

ecom.live offers an SMS messaging program to provide you with important updates, notifications, event reminders, and educational content related to your membership and our e-commerce learning platform.

13.2 Program Description

By opting into our SMS program, you consent to receive text messages including but not limited to:

13.3 Opt-In and Consent

By providing your mobile phone number and opting into SMS notifications, you expressly consent to receive recurring automated marketing and transactional text messages from ecom.live at the phone number provided. Consent is not a condition of purchase.

13.4 Opt-Out Instructions

You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

13.5 Help and Support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at:

13.6 Message Frequency

Message frequency varies depending on your account activity and preferences. You may receive up to 10 messages per month for general updates, plus additional messages related to events you register for or time-sensitive account notifications.

13.7 Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Standard messaging rates from your mobile carrier will apply. If you have any questions about your text plan or data plan, please contact your wireless provider.

13.8 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

13.9 Supported Carriers

Our SMS program is available on all major U.S. mobile carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Check with your carrier for availability.

13.10 Mobile Terms and Privacy

For information about how we collect, use, and protect your mobile phone number and SMS data, please read our Privacy Policy at ecom.live/privacy-policy.

13.11 Device and Network Requirements

You are responsible for:

13.12 Changes to SMS Program

We reserve the right to modify or discontinue the SMS program at any time with or without notice. We will make reasonable efforts to notify active subscribers of material changes.

14. Contact Us

If you have any questions about these Terms, please contact us:

General Inquiries: [email protected]

Legal Matters: [email protected]

Summary of Key Points

By using ecom.live, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for being part of the ecom.live community!