Privacy Policy
This Privacy Policy explains how ecom.live collects, uses, and protects your personal information when you use our e-commerce learning platform.Privacy Policy
Last Updated: January 20, 2026
Welcome to ecom.live ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices when you use our website at ecom.live and our related services, including our mobile applications, Discord community, and educational content (collectively, the "Services").
We do not sell your personal information. We never have and never will.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account or use our Services, you may provide us with:
Account Information:
- Full name and display name
- Email address
- Phone number (optional, for event registrations)
- Username
- Password (stored securely using industry-standard encryption)
- Profile picture
Payment Information:
- When you subscribe or purchase event tickets, payment is processed through Stripe. We store only your Stripe Customer ID—we never store your full credit card numbers, CVV, or banking details on our servers.
Content You Create:
- Comments on videos
- Feedback and survey responses
- Messages sent through our platform
Event Registrations:
- Event preferences
- Ticket purchase history
- Discord account information (if you choose to link it for event access)
1.2 Information Collected Automatically
When you use our Services, we automatically collect:
Usage Data:
- Videos you've watched (to improve recommendations)
- Pages visited and features used
- Time spent on the platform
- Device type, browser, and operating system
- IP address (anonymized for analytics)
Cookies and Tracking Technologies:
- Essential cookies for site functionality
- Analytics cookies to understand usage patterns
- See Section 7 for more details on cookies
1.3 Information from Third-Party Services
If you choose to connect third-party accounts, we may receive:
From Google (if you use Google Sign-In):
- Email address
- Name
- Profile picture
- We receive this information only after you explicitly authorize access through Google's OAuth consent screen
From Discord (if you link your account):
- Discord User ID
- Discord username
- This allows us to grant you access to our private community and event-specific roles
2. How We Use Your Information
We use your information to:
Provide and Improve Our Services:
- Create and manage your account
- Process subscriptions and event ticket purchases
- Personalize your learning experience with relevant video recommendations
- Display content tailored to your interests
- Respond to your questions and support requests
Communicate With You:
- Send account verification and password reset emails
- Notify you about events you've registered for
- Share important updates about your subscription or account
- Send educational content and newsletters (with your consent)
Ensure Security and Compliance:
- Detect and prevent fraud or abuse
- Enforce our Terms of Service
- Comply with legal obligations
Analyze and Improve:
- Understand how users interact with our platform
- Identify and fix bugs or performance issues
- Develop new features and content
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We share information only in the following circumstances:
3.1 Service Providers
We work with trusted third-party companies that help us operate our Services. These providers only access your data as necessary to perform their functions and are contractually obligated to protect your information:
3.2 Analytics Partners
We use analytics services to understand how our platform is used:
You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
3.3 Marketing Partners (With Your Consent)
If you opt in to receive marketing emails:
You can unsubscribe from marketing emails at any time using the link in any email.
3.4 Affiliate & Referral Tracking
3.5 AI Services
We use AI to power certain features:
AI services process queries to provide responses but do not retain personal data beyond the immediate interaction.
3.6 Legal Requirements
We may disclose your information if required to:
- Comply with applicable laws, regulations, or legal process
- Protect the rights, property, or safety of ecom.live, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
3.7 Business Transfers
If ecom.live is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
4. Data Storage and Security
4.1 Where We Store Your Data
Your data is stored on secure servers located in the United Kingdom, using PostgreSQL databases hosted on protected infrastructure. ecom.live is a United States-based company. Content (videos, images) is delivered globally through Cloudflare's content delivery network.
4.2 How We Protect Your Data
We implement industry-standard security measures including:
- Encryption: Passwords are hashed using scrypt (65536:16:1 parameters). Data in transit is encrypted using TLS/HTTPS.
- Access Controls: Strict authentication requirements for accessing backend systems
- Regular Security Reviews: Ongoing monitoring and security assessments
- Secure Payment Processing: Payment data is handled exclusively by Stripe, a PCI-DSS Level 1 certified processor
4.3 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services. If you delete your account:
- Account data is deleted within 30 days
- Anonymized usage data may be retained for analytics purposes
- We may retain certain information as required by law or for legitimate business purposes
5. Your Rights and Choices
5.1 Access and Portability
You can access your account information at any time through your account settings. To request a copy of all data we hold about you, contact us at [email protected].
5.2 Correction
You can update your account information directly in your settings, or contact us to correct any inaccuracies.
5.3 Deletion
You can request deletion of your account by contacting us at [email protected]. Upon deletion:
- Your account and associated data will be removed within 30 days
- Some information may be retained as required by law (e.g., transaction records)
- Content you've created (comments) may be anonymized rather than deleted
5.4 Marketing Opt-Out
You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in account settings
- Contacting us at [email protected]
Transactional emails (password resets, purchase confirmations) will still be sent as necessary.
5.5 Discord Account Unlinking
You can unlink your Discord account from your ecom.live account at any time through your account settings.
6. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [email protected], and we will promptly delete such information.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
Essential Cookies: Required for the website to function properly (authentication, security, preferences)
Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Vercel Analytics)
Functional Cookies: Remember your preferences and settings
7.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. Note that disabling certain cookies may affect the functionality of our Services.
For more information:
8. International Data Transfers
ecom.live is a United States-based company, but our servers are located in the United Kingdom. Your information may be transferred to, stored, and processed in the UK regardless of your location. Additionally, some of our service providers may process data in other countries, including the United States.
By using our Services, you consent to these transfers. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses where applicable.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request information about what personal data we collect, use, and share
- Right to Delete: You can request deletion of your personal information
- Right to Opt-Out of Sale: We do not sell personal information, so this right does not apply
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
To exercise these rights, contact us at [email protected].
10. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent at any time for consent-based processing
Legal Basis for Processing:
- Contract: To provide our Services when you create an account
- Legitimate Interests: For analytics, security, and service improvements
- Consent: For marketing communications
- Legal Obligation: For compliance with applicable laws
To exercise these rights or for questions about our legal basis for processing, contact us at [email protected].
11. Third-Party Links
Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you by email (for significant changes)
- Post a notice on our website
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
General Inquiries: [email protected]
We aim to respond to all privacy-related requests within 30 days.
14. Summary
- We collect only the information necessary to provide our Services
- We use your data to deliver educational content, process payments, and improve your experience
- We share data only with service providers who help us operate, and never sell your information
- We protect your data with industry-standard security measures
- We respect your rights to access, correct, and delete your data
Thank you for trusting ecom.live with your information. Your privacy matters to us.